Refund and Returns Policy

Givro.Store Refund and Return Policy

At Givro.Store, we want to make sure you’re completely happy with your purchase. If you’re not satisfied with your order, we offer a simple and clear return and refund policy. Please read the details below:

1. Return and Refund Eligibility

You are eligible for a return or refund if your item meets the following criteria:

• Timeframe: Returns must be made within 7 days from the date of delivery.
• Condition: Items must be unused and in original condition, with the original packaging intact. This applies to home décor, kitchen tools, and gift items.
• Proof of Purchase: A receipt or proof of purchase is required for any return or exchange.

2. Non-Returnable Items

For the following items, returns or refunds will not be accepted:

• Perishable goods (such as food or flowers)
• Personalized or customized items
• Intimate or sanitary products
• Opened kitchen tools or home appliances that cannot be returned due to hygiene or safety reasons
• Hazardous materials or flammable liquids and gases
• Gift cards or downloadable products
• Health and personal care items

3. Items That May Qualify for Partial Refunds

Partial refunds may be granted for:

• Home décor or kitchen items with visible signs of use or damage.
• Opened or used gift items that do not meet our original condition criteria.
• Items returned after the 7-day return window.

4. Refund Process

Once we receive your return, the item will be inspected to ensure it is in unused and original condition. If the item meets our return criteria, the refund will be processed:

• Refunds will be issued to your original method of payment within a few business days.
• Note: If you paid for return shipping, the shipping costs will be deducted from your refund.

If, upon inspection, the item does not meet the return criteria (e.g., if it is used, damaged, or missing parts), we will reject the return request. The item will then be sent back to you.

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company (it may take some time for the refund to appear).
3. Reach out to your bank for processing delays.

If you’ve followed all steps above and still haven’t received your refund, please contact us at support@givro.store.

6. Sale Items

Only regular-priced items are eligible for a refund. Sale items and discounted products are not refundable.

7. Exchanges

We only offer exchanges for items that are defective or damaged upon delivery. If you need to exchange an item for the same one, please contact us at support@givro.store and send your item to:

Givro.Store
{physical address}

8. Gifts

• If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return.
• If the item was not marked as a gift or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver.

9. Shipping Returns

• Return Shipping Costs: You are responsible for return shipping fees unless the return is due to our error (e.g., defective or damaged items).
• Non-Refundable Shipping: Shipping costs from your original order are non-refundable.
• Trackable Shipping: For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

10. Need Help?

If you have any questions regarding our refund or return policy, please feel free to contact us at support@givro.store.